Returns & Exchanges

At Willow, we want you to love every piece you wear, so we offer a seamless 30-day return policy for all unworn apparel in its original condition. If your new fashion find isn't the perfect fit, we are here to help you find an alternative or provide a full refund.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare Your Package

Carefully pack your items with all original tags attached and include the printed return authorization form inside the box.

3

Ship It Back

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.

4

Receive Your Refund

Once our warehouse team inspects your return, we will process your refund or exchange within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing